Frequently Asked Questions

What kind of glass do you have available, and which one would you recommend for my artwork?

The types of glass that are available for framing are:

  • Regular (premium clear) Works well in any presentation hung in a controlled lighting environment
  • Non-Glare (reflection control) Ideal for minimizing glare and reflection when conservation grade UV protection is not a concern
  • UV conservation clear: For protecting artwork against damage and fading caused by UV light
  • Museum Glass anti-reflection picture framing glass with Conservation Grade UV Protection is the best glazing option available for art, photographs and other important personal keepsakes
  • Tempered Glass - Ideal for oversized items - Tempered glass is one of two kinds of safety glass regularly used in applications in which standard glass could pose a potential danger. Tempered glass is four to five times stronger than standard glass and does not break into sharp shards when it fails. Tempered glass is manufactured through a process of extreme heating and rapid cooling, making it harder than normal glass

How much does it cost to frame a poster or a photograph?

Custom framing for posters start at $50- (depending on the size, frame, and glass choice). Custom framing for photographs and diplomas' start at $30-
You are always welcome to call us or come in to our showroom and get a free quote and consultation

How long does it take to frame my engagement photo and wedding portrait?

Typically it takes an average of one week time but it could stretch into several weeks depending on the type of work involved. Sometimes a photograph needs to be restored and that take longer waiting time.

How many frame samples do you have to choose from in your gallery?

There are several thousands of framing samples that you will be able to choose from. We also have various catalogues available for you to browse through if you are interested.

Do you store special artwork, packaging and crating?

We provide a full-service packaging storing, delivery and hanging for all types of framed artwork and mirrors. If you are moving to another location and would like your artwork and mirrors to be professional packaged, stored, and re-hung into your new home, we are your perfect choice to do the job in the safest way possible.

I have an army memorabilia to frame but I'm missing a few medals, can you get them for me?

Yes we can. Army memorabilia is our specialty. As you will see in our showcase, we professionally layout all of the medals, ribbons, badges, and other objects from your service and if you are missing a few or all of your medals, we will be able to find them, sell them to you, and mount them in your memorabilia so you will be able to display this treasure in your home or office.

The glass in my family frame has cracked, how much does it cost to fix it?

If the glass in your picture frame broke, cracked, or shattered, bring it to our gallery to have it replaced for FREE as long as it’s less than 10 inches tall. If the glass required is larger than 10 inches there will be a small charge, glass if fairly an inexpensive item.

I'm disabled and not able to take the artwork to your store, do you do house calls?

Absolutely, as long as you live within the Greater Toronto Area, we are able to come to your location, pick up your item for framing and fixing, and deliver it back to you without you having to leave your home.

I bought an artwork overseas and it didn't have a wire in the back, can you install that for me and how much would it cost?

Bring your artwork to us and we will install the wire for you "On The Spot", most likely for no charge unless it requires frame and/or glass work.

Can I purchase just the Glass or just the matt without the frame?

Yes, of course. Generally speaking, we do not charge for glass or mats less than 10 inches long. But you can definitely purchase the items individually. They come as large as 40 inches by 60 inches.

Can I pay with VISA for the hanging services?

Yes you can. We accept VISA, MasterCard, Debit, Cash, and PayPal payments for all of our hanging services.

For any other questions, comments and concerns, please call us at 905.889.4346 or send us a message through our Contact Form.